When Spotify announced its largest-ever round of layoffs in December, CEO Daniel Ek hailed a new age of efficiency at the streaming giant. But four months on, it seems he and his executives weren’t prepared for how tough filling in for 1,500 axed workers would be.

The music streamer enjoyed record quarterly profits of €168 million ($179 million) in the first three months of 2024, enjoying double-digit revenue growth to €3.6 billion ($3.8 billion) in the process.

However, the company failed to hit its guidance on profitability and monthly active user growth.

Edit: Thanks to @[email protected] for the paywall-free link: https://archive.ph/wdyDS

  • ChocoboRocket@lemmy.world
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    7 months ago

    Next time axe the executives and keep the staff.

    Most executives I’ve met can’t read emails and just point to one of two numbers and say “higher/lower!” while dreaming of KPI’s that don’t improve anything and solely exist to stagnate wages

    • SeaJ@lemm.ee
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      7 months ago

      It’s that or they think they can simply replace people with AI and call it good

      • Rusty Shackleford@programming.dev
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        7 months ago

        As someone who “makes AIs” professionally (computer vision for diagnostic imaging & GANs for CAD), the typical “executive” doesn’t understand how beneficial, impotent, or dangerous deep-neural-network-based AIs can be in different sets of hands.

        I’m not a pure technocracy advocate, but our “LeAdErShIp” is woefully underequipped, at every level.

        • SeaJ@lemm.ee
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          7 months ago

          Yup. AI models can be very useful…or they can largely be worthless…or they can amplify biases and give dangerous information.

          • Rusty Shackleford@programming.dev
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            7 months ago

            The way I/we train them and their resultant “efficacy” largely depend on understanding a fundamental philosophical debate with a mostly sociopathic culture of leadership ingrained in human dominance hierarchies.

            I/we like to think that I/we strive to make efficient (low-resource requirement) models that are partners and muses in human creativity, the tireless endeavour of engineering progress, and the scientific method.

            The debate, in my view, is, “Do you want to treat AIs as tools to free up time and increase productivity/value, and share that surplus equitably, or do you want to replace old slaves with new slaves even if the new slaves will eventually usurp your power and kill you in a way undreamt of by the old slaves?”

            Guess which side your average mouth-breathing middle-management/senior-executive “hail corporate” type falls on.

  • Suavevillain@lemmy.world
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    7 months ago

    People keep trying to paint every CEO as this smart and hardworking class of people. We continue to see it isn’t true.

    • linearchaos@lemmy.world
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      7 months ago

      There are a lot of smart hardworking CEOs. But none of them ever seem to get to this level. At some line in the sand CEOs just become idiots playing chess (poorly) from their yachts.

      Good leaders that care about their company seem to universally get pushed out at IPO.

      • zaphod@jlai.lu
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        7 months ago

        Good CEOs are bad for short term profits because they’re more interested in keeping their company alive longterm.

      • jorp@lemmy.world
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        7 months ago

        Once a company is publicly traded it can easily pervert the incentives so that the goal of the CEO becomes to enrich the investors as quickly as possible even at the expense of long term benefit, because stock price and investor satisfaction become the factors contributing most to executive compensation. A CEO who doesn’t care about maximizing their own compensation in favor of employee welfare or company long term success doesn’t keep the support of investors for very long either.

      • orrk@lemmy.world
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        7 months ago

        well ya, the very nature of the shareholder system demands short term profits, the rug pull has become the industry norm, dismantle the company to make your numbers seem better, inflating value, and sell before it collapses, find your next victim “investment opportunity” and repeat

    • SolarPunker@slrpnk.net
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      7 months ago

      At that level of wealth, concepts such as meritocracy (if ever it’s a positive term) are meaningless; let us still tell the fairy tale that capitalism rewards the best of us and not the recommended.

      • axus@lemm.ee
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        7 months ago

        Daniel Ek founded the company. He got to where he’s at by having lots of money. He got that money to found Spotify by being hired into other companies which were acquired. You’re describing “Executive Vice Presidents” that were promoted from within.

    • fidodo@lemmy.world
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      7 months ago

      You do have to be hard working to be CEO, there’s just a ton of stuff that needs to be handled around a company at all times. But they are not uniquely smarter or have better decision making skills than other people. A good CEO will understand that they don’t know everything and surround themselves with experts to help them with decision making instead of thinking they know better.

      That’s not to say that workers aren’t necessarily equally as hard working, especially when your asshole CEO fires a ton of your coworkers and expects you to pick up the slack.

    • Echo Dot@feddit.uk
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      7 months ago

      Who’s doing that? The only people doing that to the CEOs everyone else knows they’re useless.

  • towerful@programming.dev
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    7 months ago

    I have finally stopped using Spotify.
    Now using TIDAL and absolutely loving it. It’s like what Spotify used to be, loads of great recommendations, much better audio quality, a bit cheaper, and I believe the artists get a better cut.
    It’s too good to last, but I’m going to enjoy it while it does

    • vibinya@lemmy.world
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      7 months ago

      I absolutely love Tidal as well. Was a long time Spotify subscriber, but their UI/UX decisions, especially for their desktop client, finally frustrated me enough to switch. Had almost no issues moving my playlists over, have a shuffle which actually shuffles, still have daily recommendation playlists, and my favorite part -patch notes; I know what’s happening and why. They actually listen to user feedback and make updates based on it.

    • Deceptichum@sh.itjust.works
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      7 months ago

      I saw Spotify sent out an email for another fee hike yesterday. When I opened the app, it was showing me some garbage for an AI playlist generator and the email mentioned they needed more money to pay for amazing new features, the new AI system was no better than the previous system so I figured wtf do they need it for.

      After 15 years of being a paid member, I’m going to wrap it up and go back to piracy.

      • Thassodar@lemm.ee
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        7 months ago

        I’m on the same track although I distribute my music there, so I wonder if unsubbing will affect that. I’m not subbed to the other platforms that have my music, so I don’t see why it would.

        Because they have a huge market share, though, it’s easier to tell people check me out on Spotify than Tidal/Deezer/Bandcamp or whatever because the average Joe doesn’t know what those are.

    • Quazatron@lemmy.world
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      7 months ago

      I’ve been using Tidal for a long time, and it has only gotten better.

      They recently upgraded all tiers to high quality (better than CD) quality for free.

      Meanwhile Spotify still doesn’t have the high quality audio tier they promised a few years ago.

    • YurkshireLad@lemmy.ca
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      7 months ago

      Does Tidal let family members live at different addresses or do they restrict a family to one house?

    • assembly@lemmy.world
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      7 months ago

      I dropped Spotify during that whole Joe Rogan thing but I had been a long time subscriber. I moved to Apple Music which is super buggy and has what appears to be zero interest in playing music I actually like. From your comment, I’ll give Tidal a shot.

    • soEZ@lemmy.world
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      7 months ago

      Switched to tidal as got fedup with Spotify shit app quality, constant breaking when usieng Android auto, and glitching out when playing between pc/android. Tidal is better but missing things. My wife loves alexa integration…so she sticking with Spotify. I am enjoying tidal though. It just works evey time. Its clear why it stops playinga song, and so on. I would rather miss featurs then use buggy product. Spotify is full of random featurs and crap but its buggier then ever…

      One other stark difference is the qulaity of of mixes and radio stations tidal puts together…spotify plays same stuff on loop basically, i rarely got anything good thats new and not promoted artist…with tidal i get a huge mix of artists in mymixes and radios, both new and old stuff…its been better for discovery then Spotify.

    • DerArzt@lemmy.world
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      7 months ago

      Just took a look at their pricing. Immediately comparable with Spotify (same price for both individual and family). Looks like I’m trying a new streaming service!

      • skarn@lemmy.today
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        7 months ago

        I expect that’s due to the 30% cut taken on subscriptions purchased through the app store

      • bsides@lemmy.world
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        7 months ago

        If that’s the argument, that’s not even the right price. It should be $15.70, because 15.70 - 30% = 10.99. They are losing money if they keep doing math wrong. Looks like they just put 30% above 10 (which isn’t 10.99 by the way) and ran with it.

        Best of luck!

    • buddascrayon@lemmy.world
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      7 months ago

      I have been using and will continue to use Pandora. I pay five bucks a month for no commercials it continually sends me music that I like to listen to and I have had little to no problems with it since I first signed up. While currently everyone I know who uses Spotify does nothing but complain about how their playlists keep playing them stuff they don’t want or have previously disliked.

  • TheCoralReefsAreDying69@lemmy.world
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    7 months ago

    What an incredible website. Use of page you go to read their privacy policy is blocked by the popup that requires you to accept their privacy policy before continuing to use their site.

  • MehBlah@lemmy.world
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    7 months ago

    Another psychopathic CEO doesn’t really understand how things work. How many times have I encountered these clueless little dictators? When you are working for one they constantly fuck up and always blame someone else.

    • orcrist@lemm.ee
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      7 months ago

      On the contrary, I think the CEO knows exactly what his job is: go there and make money for himself and his friends. Whatever happens to the company in the future is the future CEO’s problem.

      • b_n@sh.itjust.works
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        7 months ago

        Also, “line goes up” is a dick measuring contest between CEOs of different companies.

  • Smoogs@lemmy.world
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    7 months ago

    HAHAHA I’m so glad I was one of them customers that stopped subscribing right at that parabolic curve. Eat it you nasty Joe rogan loving Covid denying fucking dirtbags. you fucking deserve it.

    • T00l_shed@lemmy.world
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      7 months ago

      Yup I canceled my sub when they went exclusive with Joe Rogan. I’m not spending a penny to support that douche canoe.

      • exanime@lemmy.world
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        7 months ago

        Same… not super proud of switching over to YTM but definitely better than throwing money at Joe Rogan through Spotify.

        As with video streaming services, after a couple of great years during which I practically gave up self-hosted pirated content now I find myself going back to it as the servers enshitified beyond my tolerance… YTM is my last ditch attempt

        • T00l_shed@lemmy.world
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          7 months ago

          We ended up buying a bluray player and buy movies from thrift stores because fuck the noise that is streaming services now.

        • T00l_shed@lemmy.world
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          7 months ago

          Well he is a vaccine skeptic for one. And perhaps I don’t hate Joe himself but his platform is full of misinformation that is taken at face value. He has guests on the show that people take as experts when they aren’t. His dude-bro audience takes what he says as gospel and just makes things worse.

  • WhatsThePoint@lemmy.world
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    7 months ago

    Gasp - it’s almost like these jet setting CEOs just don’t know that much about their day to day operations. Maybe they should spend less time tongue fucking each other for being “captains of industry” and more time doing the actual job they are paid obscenely for. They are supposed to ensure the company is running properly, not just push up the stock price.

    • casmael@lemm.ee
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      7 months ago

      Actually that’s a really good point. Apart from any glaring ethical concerns one might have about this kind of thing, it’s not a terribly good way to run a business. Man do these folk ever like finding a nice new way to shoot themselves in the foot 🤦‍♂️

      • cybersandwich@lemmy.world
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        7 months ago

        If you as a CEO who has been running a company, need to fire 1500 people, your resignation should follow that decision or at the very least a few of your c suite and management team need to be removed with them.

        Talk about gross mismanagement.

        I’d give a new CEO a pass on this tbh. But if you’ve been running the company so poorly that a sizeable chunk of your employees need to be fired youve failed at your job. You should go.

        • explodicle@sh.itjust.works
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          7 months ago

          I’d give a new CEO a pass on this tbh

          I wouldn’t. They should either be promoted from upper management and know better, or build their own company and know better. There’s no excuse to manage that many people without experience.

    • henfredemars@infosec.pub
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      7 months ago

      For real. I’ve been having issues with playlists loading correctly especially in Car mode. It made my likes unusable for a week.

      Pay your employees! I know you can afford to fix issues.

  • wise_pancake@lemmy.ca
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    7 months ago

    Couple things bug me about this.

    He’s composing there are still support roles instead of roles exploring high impact opportunities. But does he know the value of those support roles on keeping other teams focused?

    Tech is so shitty lately. Get people to build something for you with massive revenue per employee. Pre IPO? Dilute their shares for another round of investment cash. Post IPO? Just fire ‘em, declare its the year of efficiency, and maybe say it’s your fault but not accept any responsibility or pay reductions or reduced rewards.

    • EatATaco@lemm.ee
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      7 months ago

      Not really because it’s not like they are handing that contract to him out of charity, they know he is a huge draw and so if they don’t keep him on, they lose subscribers (and not growing enough was the reason they gave for the layoffs, so losing subscribers because they lose Joe rogan would only exacerbate the reasons for the layoffs).

      But I understand that this is about virtual signalling the safe opinion that you hate Joe rogan, and has nothing to do with critically thinking about this.

        • EatATaco@lemm.ee
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          7 months ago

          Nothing about virtue signaling, you rogan dick sucking fanboy.

          You’re level of critical thought is so low that you think recognizing that he is popular is the same as liking him. You can’t possibly imagine a non black and white world where someone would disagree with your mindless position, but at the same time not be a fan of rogan. I personally think the guy is a dope.

          But, of course, your position is indefendible, so all you have is childish personal attacks…so.you took a shot in the dark as to what type of person I am…and missed embarrassingly.

      • intensely_human@lemm.ee
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        7 months ago

        Virtue signaling is so lame. I wonder if people even realize the cost they’re incurring to themselves when they always say the safe thing.

  • ???@lemmy.world
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    7 months ago

    December 2023:

    “Economic growth has slowed dramatically and capital has become more expensive. Spotify is not an exception to these realities,” Ek wrote in a letter to staff posted to the company’s website.

    CNN article: https://edition.cnn.com/2023/12/04/tech/spotify-layoffs-third-round/index.html

    Today

    The music streamer enjoyed record quarterly profits of €168 million ($179 million) in the first three months of 2024, enjoying double-digit revenue growth to €3.6 billion ($3.8 billion) in the process.

    Link to the same article posted by OP