I have a phone job and one bad day a caller told me I sounded like I didn’t want to be there that day, which was true.
But it’s made me more aware of how I sound or present myself and, y’know, the whole fake it til you make it thing has worked with me.
Being happier on the phone led to happier outcomes with the members, which led to me not having my head down all the time.
Not really a shower thought but it’s cute so I’ll allow it :)
Why not? If they thought about it in the shower, it’s a showerthought 🙂
It’s an original thought (to me) that popped up while listening to a podcast. It’s often how we can detect sarcasm aswell even when you don’t even see the person.
Call centers train you to smile while on the phone because of this.
Truth. I’ve worked in one that provided mirrors to remind you to smile.
Yes the fake smile just like in American retail. People notice that too.
“You should smile more.”
