Agreed. Definitely the latter.
I think this is way more of a shitty personality trait of mine than anything, but for some reason, if I’ve already gotten in the headspace to do something, and I’m preparing for it or thinking about it at that moment, etc. and someone tells me to do, I either get angry, almost like a, “I’m not an idiot you don’t have to tell me,” kind of way, or it totally deflates me and I get knocked out of that headspace for some reason.
I don’t get what that is, but after having to wrestle with my own brain just to get simple tasks completed, having that additional stress just messes me up.
I had to call into Fedex Worldwide’s help center for an issue with a shipment on my company’s account the other day, and there was so much noise in the background, the guy I was speaking with actually stopped mid sentence to tell a bunch of people behind him to be quiet, then continued on like it was a normal.
Not that it should be acceptable to happen with a retail consumer level call, but it just seemed so unprofessional for communication related to a business account.