After a while you start to find out phone numbers for higher tier tech support people. Then you can just call and no matter who answers, you tell them you need an ARP reset and you’re taken care of in 2 minutes instead of the hour it would take to convince each level of tech support to escalate it to a higher tier. There’s so much nonsense they have in place to deal with people who aren’t even sure if it’s plugged in. But it can make life hell if you’re an expert and already know what needs to be done, you just need to get in touch with the one person who has the authority to do it.
Teksavvy in Ontario has the best support team.
I’ve never had to call back.
After a while you start to find out phone numbers for higher tier tech support people. Then you can just call and no matter who answers, you tell them you need an ARP reset and you’re taken care of in 2 minutes instead of the hour it would take to convince each level of tech support to escalate it to a higher tier. There’s so much nonsense they have in place to deal with people who aren’t even sure if it’s plugged in. But it can make life hell if you’re an expert and already know what needs to be done, you just need to get in touch with the one person who has the authority to do it.