The digital game retailer has not clearly explained how the hate symbols made it into an email, but apologized for the "unfortunate visual association."
This doesn’t even make sense when it’s about symbols that are illegal in one country. Not all German speakers live in Germany, not all people in Germany use the German language version of things.
Someone else further down mentioned that it was likely the translators that caught the issue which would make more sense as to why the German translation was held up while it was still sent out in other languages (regardless of user location).
That’s not even true. Am German, got the mail. (To a “.de” e-mail adress btw, so it’s not like it would have been hard to filter.)
AFAIK, it was not sent to people signed up for the German language newsletter. Filtered via language, not location.
This doesn’t even make sense when it’s about symbols that are illegal in one country. Not all German speakers live in Germany, not all people in Germany use the German language version of things.
Someone else further down mentioned that it was likely the translators that caught the issue which would make more sense as to why the German translation was held up while it was still sent out in other languages (regardless of user location).