• Hazmatastic@lemmy.world
    link
    fedilink
    arrow-up
    8
    ·
    5 days ago

    This is it exactly. You essentially need to confirm that the Menu Item you are naming is exactly what is being ordered. Otherwise the company is open to lawsuit from customers who argue bait and switch. Could solve the problem by, idk, using the standard terminology? But using “fun” names sets the brand apart and creates a unique brand image. Which sells. So companies will keep using stupid terms and employees are going to have to keep insisting on them.

    As someone who has done these jobs, I guarantee you I dont care what you call the Super Sweet n Saucy Baby Barbecue Brisket Burger, but I am going to make sure you want that because I got screamed at by the last person who refused to say that and actually meant the Big Baby Charbroiled Beef n Bacon Burger