I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.

  • TheGreenGolem@lemm.eeEnglish
    82·
    9 months ago

    They meant that they are intentionally trying NOT to help the customer, hopefully they just give up at some point. (That’s why they are redirecting to bots and not to an actual human.)

    • Trainguyrom@reddthat.comEnglish
      3·
      9 months ago

      I’ve encountered plenty of poor souls in equally poor countries getting paid a pittance who entirely seem like bots

    • Deiv@lemmy.caEnglish
      31·
      9 months ago

      Lol, why would that be true? They want to help, they just have a shitty bot

    • PlutoParty@programming.devEnglish
      11·
      9 months ago

      Most companies try to gain and retain customers. You’re suggesting that at Chipotle, they sat down and decided to actively not help theirs?